Q: If lights or other equipment in my building are not working, how do I notify Redaptive?
A: Lighting and other equipment covered under Redaptive’s program can be replaced, first customers can submit a service request at https://redaptiveinc.com/support.
Q: How will I know my request ticket has been received?
A: All tickets will be replied to and answered by our Service team within 1 business day of receipt.
Q: What is the status of my parts shipment?
A: All status updates, including tracking details and information, will be sent via e-mail by our service team, as soon as information becomes available.
Q: Will you send someone to repair the equipment at my site?
A: Repairs will be made according to the maintenance contract with the customer.
