Support Please enter your email address to begin the ticketing process for help with any of your Redaptive or International Electron installed equipment: Support FAQ Q: If lights or other equipment in my building are not working, how do I notify Redaptive? A: Lighting and other equipment covered under Redaptive’s program can be replaced, first customers can submit a service request at https://redaptiveinc.com/support. Q: How will I know my request ticket has been received? A: All tickets will be replied to and answered by our Service team within 1 business day of receipt. Q: What is the status of my parts shipment? A: All status updates, including tracking details and information, will be sent via e-mail by our service team, as soon as information becomes available. Q: Will you send someone to repair the equipment at my site? A: Repairs will be made according to the maintenance contract with the customer.